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121 Warm Handoffs in 8 Days: Meet the AI Teammate Behind the Results

Published 26, Aug 2026

Lab Coat Agents


Description:
Real estate teams don’t have a database problem. They have a follow-up problem.

The Robert Slack Team had thousands of opportunities sitting in their database—but their agents couldn’t consistently work every conversation. Instead of adding more people, they added Felix.

In just eight days, Felix generated 121 warm handoffs by identifying who to prioritize, starting personalized conversations, and bringing agents in when an opportunity was ready for them.

In this session, Gabe Cordova, Director of Database at Robert Slack, will break down exactly how the team transformed its follow-up process with Felix. You’ll see Felix run a real conversation live, learn how it determines who to engage and what to say, and see what a warm handoff looks like from the agent’s perspective.

See what happens when AI doesn’t just assist with the work—it does the work.

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