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018. How to Align KPIs with Quality Outcomes

Published 21, Jan 2026

QualityWise

6 111 Download

Description:
KPIs shape behavior—so are yours driving quality or just output? Learn how to select, define, and track KPIs that support customer satisfaction, compliance, and process stability. The hosts Agata Lewkowska Ph.D. and Christopher Scott share case studies of KPI systems that really work.

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